Home insurance web sites scrutinised after floods
by Alicia Buller Revolution UK
LONDON - More people are going online to insure their homes than ever before and the figure jumped sharply after the recent floods.
However, new research has found that many web sites are not providing the information or service that customers need.
The independent study, by customer experience benchmarking firm, Global Reviews, measured consumers’ experience on 21 home insurance websites.
The sites were assessed against over 500 different criteria, including the quality of the information provided, the level of customer support, ease of application, information available to prospective customers and access to claim information.